Privacy Policy

Privacy Policy for Vizfleet APP

Effective Date: 1 Aug 2024

Introduction

At Vizfleet, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vizfleet mobile application. By using the app, you consent to the data practices described in this policy.

1. Information We Collect

Vizfleet collects both personal and sensitive data to ensure the efficient operation of the app. The types of data we collect include:

  • Location Data:
    Vizfleet collects location data to track driver movements, enable route optimization, and provide real-time updates for bookings and deliveries. Location data is collected in the background, even when the app is closed or not in use, to ensure accurate tracking and task management.
  • User Profile Data:
    When drivers sign up for Vizfleet, we collect essential profile information such as name, email address, phone number, license details, and employment details for account verification and management purposes.
  • Usage Data:
    We collect information about how drivers interact with the app, including features used, page visits, and interaction times, to improve functionality and user experience.

2. How We Use Your Information

The data we collect is used to:

  • Management: Assign and manage bookings, deliveries, and tasks assigned by supervisors.
  • Location Tracking: Enable real-time route tracking and location updates for supervisors.
  • Proof of Delivery: Collect delivery confirmation, including photos, timestamps, and signatures.
  • App Performance: Analyze app usage data to enhance performance and provide a seamless user experience.
  • Security Compliance: Ensure the app’s operations comply with internal security policies.

3. Data Sharing

Vizfleet does not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: We work with third-party service providers who perform tasks on our behalf, such as cloud storage, analytics, or notifications. These providers are authorized to use your personal data only as necessary to provide these services to Vizfleet.
  • Legal Requirements: We may disclose your information if required by law, such as in response to valid legal requests from law enforcement or other government authorities.

4. Data Retention

We retain your personal data for as long as necessary to provide our services to you, fulfill the purposes outlined in this Privacy Policy, or comply with legal obligations.

  • Profile and Booking Data:Retained while you are an active user and may be stored for an additional period post-termination for compliance with legal and regulatory obligations.
  • Location Data: Retained as long as needed for real-time tracking and operational analysis.
  • Deletion Requests: You can request the deletion of your data by contacting us at kartig@visionstransport.com.my.

5. Data Security

We use advanced security measures, including encryption and access control, to protect the integrity and confidentiality of your data. Personal and sensitive user data is accessible only to authorized personnel. Data transmitted to and from our app is encrypted using industry-standard protocols to ensure secure communication.

6. Your Rights

As a user, you have certain rights regarding your personal data:

  • Access: You can request access to the data we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data when it is no longer needed for the purposes it was collected.
  • Objection: You have the right to object to certain data processing practices, such as the use of your data for direct marketing.

7. Location Data and Consent

As part of Vizfleet’s core functionality, location data is collected to provide supervisors with real-time updates on driver locations for effective booking and task management. Location tracking operates in the background, even when the app is not in active use, to ensure continuity of service and task completion.

By using the Vizfleet app, you consent to the collection and use of your location data as described. If you do not wish for your location data to be tracked, you must stop using the app, as location tracking is integral to its functionality.

8. Children's Privacy

Vizfleet is not directed at children under the age of 13. We do not knowingly collect personal data from children. If we discover that personal information from a child under 13 has been collected, we will take immediate steps to delete the data from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email and update the privacy policy link within the app. Continued use of the app after such updates constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, please contact our

Data Governance Officer:

Email: kartig@visionstransport.com.my.

Effective Date: 1 Aug 2024